Shipping policy

Thank you for visiting and shopping at www.koolpug.store. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Method	Estimated delivery time	Shipment cost
Hermes	3-5 business days	£2.99

* Delivery delays can occasionally occur.

 

Shipment to P.O. boxes

We do not ship to P.O. boxes or APO/FPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

www.koolpug.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

www.koolpug.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the U.K.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order

 

Get In Touch

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us on 020 3287 6184, by our contact us page or e-mail at hello@koolpug.com